Terms and Conditions | Luna Park Sydney Online Shop
  • Fill Cart
  • Billing Details
  • Review order

Terms and Conditions

Returns

No refunds, credits or replacements are offered if Luna Park Sydney operating hours very from those advertised, for reasons including but not limited to adverse weather or private functions; if you have changed your mind about the ordered products; or if you make an incorrect choice. No Luna Park Sydney product may be onsold for any reason. Any onsold product may be refused when presented at Luna Park Sydney for redemption.

E-Tickets

An e-ticket will be issued in PDF form upon completion of a purchase, to the email address nominated during the purchase process. An e-ticket is valid for the one of the products listed below, and will be marked thus in the 'Ticket Type' field. Additional charges may apply at the Ticket Box for ticket exchange or upgrade. Please check the operating calendar at www.lunaparksydney.com/opening-hours as operating days and times do change.

Please bring a copy of your e-ticket to present at a Luna Park Sydney Ticket Booth for redemption. Display on a smartphone or tablet is acceptable. Valid photo ID and the purchasing credit card may be required upon redemption. All intended users of the products purchased must be present at the Ticket Booth at the time of redemption, for height measurement and wristband application. E-tickets are not valid in conjunction with any other offer, such as discount vouchers.

Product Information

Luna Park Sydney makes all efforts to ensure all prices and product information on our website are correct. Luna Park Sydney takes no responsibility for any incorrect information that may be published on the Luna Park website, and has the right to refuse any order arising from a mistake.

By purchasing a Luna Park product you acknowledge that you have read and understood the product Terms and Conditions.

Specific terms and conditions apply to each product. These can be found below. These specific terms and conditions form part of the Luna Park Sydney Terms and conditions and may be updated from time to time.

Gift Cards - Gift Cards are available in $50, $100 and $130 amounts only. Gift Cards have a $0 balance until activated at the time of your online order being fulfilled. Inactive cards presented for redemption without valid proof of purchase will be considered fraudulent. Gift Cards cannot be redeemed for cash, reloaded or refunded and will not be replaced if lost or stolen. Gift Cards may currently be redeemed at any Luna Park Sydney Ticket Box, The Deck Sydney restaurant, selected Food and Beverage outlets and selected Merchandise outlets. The following outlets do not currently have the ability to allow Gift Card redemptions: Merchandise Cart, Cartoonist and Tattooist, and some mobile food and beverage carts or special event pop-up locations. Gift Cards are not valid for use at a ticketed event managed by the Big Top Sydney. Online Gift Card purchases will be dispatched to your nominated address via the shipping method chosen during checkout. Collect In Park is available for online purchases. All Gift Cards purchased online from Luna Park Sydney are delivered via Registered Mail with Australia Post. Items will be shipped the following business day (Monday - Friday) after purchase. For more information on shipping and delivery times, see the Delivery Times page. Guests should retain the Gift Card receipt and present it as proof of purchase, should there be any issue when attempting to redeem your Gift Card.

Luna Park Digital Tour - The Luna Park Digital Tour is an electronic device, available for purchase at the Park, or purchase only at buyonline.lunaparksydney.com. All Digital Tour devices purchased online from Luna Park Sydney are delivered via Registered Mail with Australia Post. Items will be shipped within two business days after purchase. For more information on shipping and delivery times, see the Delivery Times page. Guests should retain the purchase receipt or confirmation email as proof of purchase. Luna Park Sydney will ship the device in good working order, but takes no responsibility for any loss or damage incurred during transit. The device is intended to be used strictly in accordance with the latest published instructions as set out in the device’s information flyer. It is the responsibility of the user to ensure that the device is used strictly in accordance with those instructions. For more info and Device Care, see the Full Digital Tour information flyer.

Annual Pass - By purchasing a Luna Park Sydney Annual Pass online you are agreeing to the Annual Pass Terms & Conditions. An Annual Pass may be purchased online as a Basic Annual Pass ($99) or a Gold Annual Pass ($129). Not all pass holder benefits are available to all Annual Pass products. It is the responsibility of the purchaser to check the pass entitlements before purchase. An Annual Pass e-ticket must be redeemed for the applicable Annual Pass membership no later than 180 days after the purchase date listed on the e-ticket. An Annual Pass is activated from the date of e-ticket redemption. An Annual Pass entitles the holder to a unlimited access to permanent Luna Park Sydney rides and attractions on any valid entry day for twelve months from the collection date (online) or the date of purchase (in Park). A valid entry day is any day the Park is accessible by the General Public. Blockout Dates apply. To view full Annual Pass terms and conditions, including additional pass holder benefits please visit the Luna Park Sydney website at: http://www.lunaparksydney.com/annual-pass-tcs.

Unlimited Rides Pass - An Unlimited Rides Pass e-ticket may be redeemed at Luna Park Sydney for one (1) Unlimited Rides Pass. An Unlimited Rides Pass is a unique wristband that is non-refundable, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption. An Unlimited Rides Pass is sold subject to the Luna Park Sydney Rides Regulations. Valid for redemption on any one (1) day the Park is open to the public up to 180 days after the purchase date, which is printed on the e-ticket. Not valid in conjunction with any other offer.

Easter FunFest Unlimited Rides Pass - An Easter FunFest Unlimited Rides Pass e-ticket may be redeemed at Luna Park Sydney for one (1) Unlimited Rides Pass. An Unlimited Rides Pass is a unique wristband that is non-refundable, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption. An Unlimited Rides Pass is sold subject to the Luna Park Sydney Rides Regulations. Available for purchase online only, from Monday 27 March - 6pm Sunday 30 April 2017 inclusive. Valid for redemption on any one (1) day the Park is open to the public between Monday 27 March and Sunday 30 April 2017 inclusive. E-Ticket may be redeemed up to 180 days after the purchase date, which is printed on the e-ticket, however the difference between the promotional price and regular online price must be paid at the Ticket Box if redeemed after 30 April 2017. Not valid in conjunction with any other offer.

Australia Day Sale Yellow Unlimited Rides Pass - An Australia Day Sale Yellow Unlimited Rides Pass e-ticket may be redeemed at Luna Park Sydney for one (1) Unlimited Rides Pass. An Unlimited Rides Pass is a unique wristband that is non-refundable, not transferable between individuals, valid for the Date of Issue only and void if not securely attached to the Guest's wrist at all times. The wristband is activated and issued from a Luna Park Ticket Box at the time of purchase/e-ticket redemption. An Unlimited Rides Pass is sold subject to the Luna Park Sydney Rides Regulations. Valid for redemption on any one (1) day the Park is open to the public between Thursday 25 January and 3pm Monday 30 January 2017 inclusive. E-Ticket may be redeemed up to 180 days after the purchase date, which is printed on the e-ticket, however the difference between the promotional price and regular online price must be paid at the Ticket Box if redeemed after 30 January 2017. Not valid in conjunction with any other offer.

Lunacy - A Lunacy double pass e-ticket may be redeemed at Luna Park Sydney for two (2) Unlimited Rides Passes of equal or lesser value. Please see above for definition of an Unlimited Rides Pass. Valid for single use after 6pm on Fridays and Saturdays. Valid for use up to 180 days after the purchase date, which is printed on the e-ticket. Not valid in conjunction with any other offer.

Mini Money Mondays - A Mini Money Mondays e-ticket may be redeemed for one (1) Unlimited Rides Pass. Please see above for definition of an Unlimited Rides Pass. Valid for single use on any Monday the Park is open to the public during NSW Public School Terms, up to 180 days after the purchase date, which is printed on the e-ticket. Not valid public holiday Mondays, NSW Public School Holidays or in conjunction with any other offer.

Value Deal - A Value Deal e-ticket may be redeemed at Luna Park Sydney for one (1) Lighthouse Combo Meal and two (2) Sideshow Games of your choice. A Lighthouse Combo Meal includes a regular hot chips, 600ml soft drink and your choice of one of the following: cheese burger, vege burger, grilled burger, hotdog, Pluto Pup or pie. Valid for single use one any one (1) day the Park is open to the public, up to 180 days after the purchase date, which is displayed at the time of purchase and printed on the e-ticket. Upon redemption of a Value Deal, guests will receive a Lighthouse Combo voucher and two (2) Sideshow game vouchers. These vouchers must be redeemed on the day of issue and must be surrendered to staff at the appropriate outlet. Not valid in conjunction with any other offer.

3 Games Pass - A 3 Games Pass e-ticket may be redeemed at Luna Park Sydney for three (3) Sideshow Games of your choice and a Luna Park Sydney lanyard. Valid for single use one any one (1) day the Park is open to the public, up to 180 days after the purchase date printed on the e-ticket. Upon redemption of a Games Pass, guests will be presented with a voucher for three (3) Sideshow Games of your choice and a Luna Park Sydney lanyard. This voucher must be redeemed on the day of issue and must be surrendered to staff at the appropriate outlet. Not valid in conjunction with any other offer.

Disclaimer

1. The rides/amusements in Luna Park are designed for use by participants who meet the displayed height requirements.
2. The amusements/rides are recreational activities and there are risks of injury to participants and their property. By using or engaging in a ride/amusement you accept these risks and agree that the owners, operators and landlords do not have or accept any liability for any injury suffered as a result of you accepting these risks.
3. Parents or Guardians must evaluate these risks before allowing persons in their control to use or engage in any ride or amusement.
4. Use of any ride or amusement is restricted for Guests with certain physical and/or medical conditions. Please check the signage at the entrance to the ride for applicable restrictions.

This is a risk warning given pursuant to Section 5M of the Civil Liability Act 2002.

Our Liability

Luna Park Sydney shall not be liable in contract or in tort for any loss or damage suffered and consumer rights are limited to those set out in these Terms and Conditions and under statute.

Luna Park Sydney does not accept responsibility for any loss or damage however caused (including through negligence) which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor to accept any responsibility for any such loss arising out of the use of or reliance on information contained on or accessed through this website.

To the extent permitted by law our total liability herein in respect of each event or series of connected events shall not exceed the total price paid for the purchase of products and/or services under these Terms and Conditions.

The Customer shall indemnify Luna Park Sydney and keep Luna Park Sydney fully and effectively indemnified against any loss of or damage to any property or injury to or death of any persons caused by any negligent act or omission or wilful misconduct of the customer, its employees, agents or sub-contractors or by any breach of its contractual obligations arising out of these Terms and Conditions.

To the extent permitted by law, Luna Park Sydney and customer agree that Luna Park Sydney will not be liable for products not being available for use, or for data or software which is lost, corrupted, deleted or altered. Luna Park Sydney shall not be liable to the customer for any incidental, indirect, special or consequential damages, loss of opportunity, loss of revenue, loss of profit or anticipated profit, loss of business, loss of contracts, loss of goodwill, loss arising out of business interruption, loss arising out of or in connection with pollution of contamination arising out of or in connection with the purchase, use or performance of Products or services, even if Luna Park Sydney has been advised of their possibility.

Unfortunately no data transmission over the internet can be guaranteed as totally secure. Whilst Luna Park Sydney strives to protect such information, Luna Park Sydney does not warrant and cannot ensure the security of any e-mail which you transmit to them. Accordingly any information sent to Luna Park Sydney by email is transmitted at your own risk. Nevertheless, once Luna Park Sydney receives your e-mail, the company will take reasonable steps to preserve the security of such information.

Intellectual Property Rights

The material contained on this website is protected by copyright. You must not by any means or in any form adapt, reproduce, store, distribute, print, display, publish or create derivative works from any part of this website or commercialise any information, products or services obtained from any part of this website without our written permission

External Sites

Luna Park Sydney makes no warranties and accepts no liability in relation to material contained on external sites, including out of date product pricing information. Links to external sites are meant for the convenience of website users and should not be construed as any endorsement, approval, recommendation or preference by Luna Park Sydney of the owners or operators of the external site, or of any information, products or services referred to on the external sites unless expressly indicated on this website.

Prices

All prices are in $AUD and inclusive of GST. Prices can change and Luna Park Sydney's latest price is always displayed on the Luna Park Sydney website and not any third party websites.

General

Luna Park Sydney accepts no liability for any failure to comply with these terms and conditions where such failure is due to circumstances beyond our reasonable control. If Luna Park Sydney waives any rights available to the company under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

These terms and conditions are governed by the laws in force in the State of New South Wales. You agree to submit to the exclusive jurisdiction of the Courts of that jurisdiction.

Need any help? (02) 9033 7676